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  • LINE's Experiences with Chatbots in Asia
    Mark Serrano 2017.10.31

    I'm Mark Serrano, a technical consultant for the LINE Platform.

    Hi, I'm Mark Serrano, a technical consultant for the LINE Platform. On October 10th, I attended the Business of Bots conference in San Francisco as an invited speaker and panelist. In this blog, I would like to talk about my experience at the conference and also share what I talked about in my session.

    The conference

    The conference was held at South San Francisco Conference Center in South San Francisco, California. The attendees were from companies in many different industries from hotels, to car companies, and even sports teams. All of them came eager to learn more about chatbots and how to use them to add value to their businesses. Sessions covered an array of topics from best practices for making bots to in-depth case studies of companies that used bots to improve their businesses.

    My session

    In my session, I talked about some major business use cases for chatbots in LINE's major markets of Japan, Taiwan, Thailand, and Indonesia. I also outlined what I think the future looks like for chatbots in LINE's major markets.

    LINE Platform LINE Chatbot chatbot

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